Return Policy
Last updated: August 2026
Who Handles Your Purchase
All Factor8 sales are processed by Lemon Squeezy, which acts as the Merchant of Record for every transaction. Lemon Squeezy handles payment processing, tax collection, refunds, and chargebacks on our behalf.
Refund Window
We offer a 14-day return policy from the date of purchase. If you are not satisfied with your Factor8 product, contact our support team within 14 days to request a full refund.
How to Request a Refund
To request a refund, contact us through our Contact page and include your order number and the email used at checkout. Refunds are issued by Lemon Squeezy and processed back to your original payment method.
Refund Discretion
Refunds are provided at the sole discretion of Lemon Squeezy and on a case-by-case basis. Requests may be refused where there is evidence of fraud, refund abuse, or other manipulative behaviour.
Sales Tax Refunds
If you were charged sales tax (including VAT, GST, or similar) and are registered for sales tax in the country of purchase, you may be entitled to a refund of the tax amount. You must contact Lemon Squeezy within 60 days of the transaction and provide a valid sales tax registration number.
Chargebacks
Lemon Squeezy is responsible for handling chargebacks made against Factor8 sales. In most cases a full refund will be offered on our behalf. We encourage you to contact support first — most issues can be resolved without a chargeback.
Pre-Orders
If you pre-order a product and change your mind before it is delivered, you can request a refund for any reason up until the content is delivered. After delivery, the standard 14-day policy applies.
Technical Issues
If technical problems prevent or unreasonably delay delivery of your product, your remedy is either a replacement of the product or a refund of the price paid, as determined by Lemon Squeezy.
Questions about a refund? Contact us.